Return & Refund Policy

At Kroft Global, customer satisfaction is our highest priority. We are committed to delivering premium-quality products and ensuring a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect upon delivery.
• The product is unused, unopened, and returned in its original packaging.
• The return request is submitted within 7 days of receiving your order.
• The product includes all original accessories, labels, manuals, and the purchase invoice.

Products that do not meet these conditions may not be eligible for return.

Non-Returnable Items

For quality, safety, and hygiene reasons, the following items cannot be returned:

• Used, installed, or damaged products.
• Products without original packaging, labels, or accessories.
• Customized or special-order products.
• Clearance, final sale, or non-returnable items.
• Gift cards or promotional items.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.
• Provide your order number.
• Share clear photographs of:
  • The damaged product
  • The product packaging
  • The shipping label (if applicable)

Our support team will review your request and provide the most suitable resolution, including a replacement or refund where applicable.

Return Process

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and the reason for the return.
3. Wait for return approval and shipping instructions.
4. Securely pack the product in its original packaging.
5. Ship the product to the return address provided by our support team.

Please Note: Returns sent without prior approval may not be accepted.

Refund Policy

After we receive and inspect the returned product:

• You will be notified whether your refund has been approved or rejected.
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during the purchase.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchange Policy

We offer exchanges only in the following situations:

• Damaged products
• Defective products
• Incorrect products delivered

All exchanges are subject to product availability.

Return Shipping Charges

• If the return is due to our mistake (wrong, damaged, or defective product), Kroft Global will bear the return shipping charges.
• If the return is requested for personal reasons (such as ordering the wrong product), the customer may be responsible for the return shipping costs unless otherwise stated.

Order Cancellation

• Orders can be cancelled before they have been shipped.
• Once an order has been dispatched, cancellation requests may not be accepted.
• Eligible refunds for cancelled orders will be processed according to this Return & Refund Policy.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Kroft Global

Email: kroftgloal@gmail.com

Phone: +91-9319793576

Website: https://www.kroftglobal.com