Shipping Policy

At Kroft Global, we are committed to delivering your orders safely, securely, and on time. This Shipping Policy outlines how we process, ship, and deliver your purchases to ensure a smooth shopping experience.

Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working business day.
• Once your order is confirmed, you will receive an Order Confirmation Email containing your purchase details.

Shipping & Delivery Time

Estimated delivery times depend on your location.

Please Note: Delivery timelines are estimates only and may vary due to courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout before payment.
• Kroft Global may offer Free Shipping on selected products, promotional campaigns, or minimum order values.
• Any applicable local taxes, customs duties, or import charges (where applicable) are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via Email or SMS.

You can use the tracking details to monitor the real-time status of your shipment until it is delivered.

Delivery Information

To ensure successful delivery:

• Please provide a complete and accurate shipping address.
• Ensure your contact number is active and reachable.
• Someone should be available at the delivery address to receive the package.

If delivery cannot be completed due to an incorrect address, incomplete information, or recipient unavailability, additional shipping charges may apply for re-delivery.

While Kroft Global works with trusted courier partners, we are not responsible for delays caused by courier service disruptions, natural disasters, strikes, government restrictions, or other circumstances beyond our control.

Damaged or Missing Shipments

If your order arrives damaged or any item is missing:

• Inspect the package immediately upon delivery.
• Notify our customer support team within 48 hours of receiving your order.
• Share your order number along with clear photographs of:
  
  • The product
  • The packaging
  • The shipping label (if applicable)

Our team will investigate the issue and provide an appropriate resolution as quickly as possible.

International Shipping

International shipping may be available for selected countries and regions.

Please note:

• Delivery timelines vary depending on the destination.
• Shipping charges are calculated during checkout.
• Customs duties, import taxes, and other local charges are the responsibility of the customer unless otherwise specified.
• Customs clearance procedures may occasionally cause delivery delays.

Order Delays

Although we strive to deliver every order on schedule, delays may occasionally occur due to:

• High order volumes
• Adverse weather conditions
• Public holidays
• Courier partner delays
• Customs clearance (for international shipments)
• Other unforeseen logistical circumstances

If your shipment is significantly delayed, our support team will keep you informed and assist you with tracking updates.

Contact Us

If you have any questions regarding your shipment or this Shipping Policy, please contact us:

Kroft Global

Email: kroftgloal@gmail.com

Phone: +91-9319793576

Website: https://www.kroftglobal.com